Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in Blacksmith products?
We pride ourselves on using high-grade architectural steel, sustainably sourced hardwoods, and premium finishes to ensure every piece is built for a lifetime of use.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For our custom-forged items, please allow 2-3 weeks for production before your order is dispatched.
Do you offer international shipping?
Yes, we ship our home hardware and decor worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for all standard items in their original condition. Please note that custom-made or personalized orders are final sale.
How should I care for my metal and wood furniture?
We recommend wiping metal surfaces with a soft, dry cloth and using wood-specific conditioners every 6 months to maintain the natural luster of our timber components.
Can I request a custom size for a specific product?
Absolutely. Many of our pieces can be tailored to your specific dimensions. Please contact our design team via the 'Custom Orders' page for a quote.